Customer Chronicles-Perception Change In Customer Service

I grew up watching my parents' romantic life unfold,unlike millennials the past few years of my existence I witnessed love at its best,profound and limitless. Them being an old school couple they have a different way of expressing love,they have gone for dates at Uhuru Park and night outs at such places as Blue-post hotel but to date I have never heard either of them verbally declaring love for each other.I have seen my mom taking care of my gout plagued dad at some point and I have seen him bringing flowers to her every single day of the twenty six years I have been in existence.Initially this stood out for me considering that most of my friends always told stories of their drunk dads coming home with half a kilo of meat to serve a family of maybe six and yet he wreaks of a barbecue,I used to think that these were some of the coolest men I never had the chance of meeting up until I interacted with the term Being a Gentleman. I have seen my folks laugh and I have seen them s...

It is amazing how as human beings we find our way easily in the ocean of receiving but get lost in the paddle of giving.In the course of our day to day lives we make demands of a product,of a fellow colleague,of our friends and family and generally we make demands from life itself. However,time and again emphasis has been placed on the importance of giving especially by religious leaders. In the Christian book of faith,it is written that the followers should give without judging or question because their reward is in heaven and if they only give to those they expect to get a return from,the favor returned automatically cancels out their reward from The Almighty. At the end of the day what counts the most is the thought. I have come across dating shows that in my opinion seem peculiar ladies on one hand seem to want financially stable gents while the gents seem to want a light skin lady who has that extra body for some reason,in light of all of these demands I could not shake the ques...

On this particular Saturday I was getting ready to head on out with my newly acquired catch for a short to and fro road trip across the Rift Valley in our beloved motherland Kenya.Just like our first date I had saved enough money to drive ourselves there and have a decent meal and a reasonable amount of drinks,to me this was no easy fit I had to work at a part time job to prove my meat and also because one I was trying to look the part,two I was dating one of the hottest out of my league kind of girls at school.See I was in the type of campus where kids got some huge German and British luxury machines fully equipped with fueling cards that did not seem to have a limit.I digress,at my alma mater I was lucky to have met Scott and his beyond lovely sister Tracey, both were white with a touch of that African magic that never cracks,nappy beautiful hair with blue eyes and she happened to be the angel I was dating at the time and in addition to their attractiveness they had the pockets t...

Simple things bring the most joys in life take for example a walk in the park or a conversation with a long lost friend or a hot shower after a long day of work.No one really can explain how and why but there is no need to because we are humans and that is how we were built to work.In my opinion I tend to think that most successful products and services try to address our primal basic needs and that is why they succeed,in this case I think Domino's is one of the best examples I could share. On this particular day I was out on a date with this new beautiful girl I had met and I was out to impress because in my head she was miles away from my league,in football terms I was in the junior league and she was in the premier league,to date how I managed to get her I still have no idea.With her in toe,we headed straight to one of their outlets all this while as I was fantasizing of our home on top of the hills raring thorough-bred horses and the beautiful babies we would have as I was s...

Is it true that it's the things that you least expect that hit you the hardest?For me it does not take death to realize that the unexpected might impact your life in one way or the other and the most important of it all is the awareness we direct to the stimuli.In my case I had no idea how good Kenyan actors and set locations were until I watched the locally banned TV series called Sense 8,all I can say is that it was and still is amazing. So this day I was heading to the National Museum for a small gala dinner organised by a friend of mine who had launched his new investments startup and had managed to get a big spender on board and he decided to appreciate them through this gesture.Considering the fact that there would be drinks served I decided to get myself a cab for my own safety and other road users,I was never early to any other function in my life but I decided to break that trend for the first time on this date.My graceful cab driver arrived and the first thing I noticed...

"Destinations change with Decisions" this quote is used to illustrate the importance of a simple decision. Also I tend to think of it as an emphasis to the common scientific law that every action has an equal  and opposite reaction. Being a young person in the 21st century, I was driven to do what I do by a list of a very few motivational factors.These are making a lot of money,live in an expensive lavish home,drive amazing European cars,dine in the most exquisite of restaurants and settle down with a lovely hard-working wife that has her own ambitions and goals and sire a few very beautiful babies(This was a fact for me before I was woke,now all I want to do is bring some significant change to my immediate community and environment and if the money comes well and good) I used to think that I had all my future figured out immediately after campus,I was to get a job for two years,save a bit of money then resign and go on to start a business and voila! my future was s...

            Have you ever paused for a second just to think what your golden goose is?For instance for a farmer it is his farm,for a cab driver it is her car and for a business the almighty customer(No pun intended here because the customer is the one who pays salaries and allows growth through purchases)To illustrate this I will give the story of The Goose that Laid Golden Eggs.It is said that there once was a poor couple living in the hills of Scotland.One day a visitor came and presented to them a goose and just told them to take care of it as if it was their own child after which they would rip massive benefits,they were surprised at this gesture because no one ever seemed to care about them not even to say hello but this stranger gave them this gift which happened to be the only thing he had to his name. In all their desperation the father being the head of their home suggested that they should slaughter it to have their immediate gratification of ...