Customer Chronicles-Perception Change In Customer Service

As a young teenage boy, I was naive when it came to relationships be it with my family, friends or members of the opposite sex. I used to believe that for me to always stay ahead of the pack and establish myself as the alpha, I had to always be the last word on anything and always control someone else’s perception to favor me or what I had in mind, basically I was hell bent on being an influencer before the age of social media. Perhaps it was my age at the time, maybe I had my own personal issues that needed to be overcome or I was just being a human being who learns best through mistakes, after all it is always stated that success is ninety nine percent failure and one percent resilience. Ego at the time was my friend it pushed me to levels I have never been to, for instance I met some of the prettiest ladies I have ever met however, the downside was I dated none of them and worse still is that none of them called me back or responded positively to my advancements. I later cam...

As a child with a typical Kenyan mother,I grew up expecting a little,hoping for the best and end up getting what I deserved in the end. In part I later came to find out that basically that is how life works and to some extent I am grateful that my mother taught us this principal in advance. But what exactly do I mean by my initial statement? Well let me explain. When I broke one of my mother's plates that was reserved for the guests,who perhaps only visited twice or thrice per year,I got a thorough beating one that was only compared to the kind that only a dog gets when it trespasses into a mosque as the Swahili would put it,in addition to that a slew of insults later followed comparing me to a goat,a dog or a cow. Something interesting that I noted was,if I happened to use the same comparisons with other kids in the estate or at school and my mother found out about it well let's just say the kind of trouble I would get in was only comparable to WW2. All these in turn made me...

Growing up we had a festive season tradition,common to most Kenyans,known as Christmas clothes shopping. it sounds rather self explanatory but I will explain what it was. This was when sons and daughters alike used to go out specifically with their mothers to stalls and exhibitions to buy the trendiest clothes to wear in the country side during the Christmas celebrations and be their best attires for the rest of the year until the next Christmas season,however,the cherry on top of the cake was the fact that you always came back home not talking to your mother,why you may ask. This was mostly because she,the mother,had a specific amount of money allocated for the cause and most of the times it was not enough according to the stall owners to get the trendiest flashiest clothes on the scene at the time thus you ended up with clothes that were new but from the previous year and as we used to say it,it was bad for your street cred. Some of the time an argument was sparked by the idea of t...

Growing up in the less leafy and more dusty suburbs of Nairobi I had a rather different perception of wealth and opulence. I used to think that I would rather lose an arm and a leg to have a couple of millions in my account despite the fact that I was ten and I couldn't open an account leave alone have the millions I daily wished for. To me such products as body lotion and sunscreen were a reserve for the kids born knowing that some parts of Nairobi were crowded desserts. I used to imagine that once you are rich you are a god of sorts and you deserved to be worshiped and treated like one. However,it wasn't my fault because my dad narrated to me stories about how the rich lived and what they could do if they really wanted to. I was one of those kids who believed that a pilot was the richest man in the world mostly because they were always being driven in nice cars and they had planes which they offered to us peasants so that we could feel like birds and justify the many costly...

Just like a lady a,customer must be courted. This involves giving them a sense of security through real promises and actions,also throwing in a bit of charm and confidence will proof very beneficial in reducing the amount of time needed to get them. By putting in place a customer approach strategy in your company or business,you safe-guard your present and future with your client since structures have been configured to ensure that the clients' needs are heard,recorded,acted upon and the confirmation of fulfillment are made thus justifying your company's existence to the clients by solving their problem and proving that you will consistently adjust to change with their ever dynamic needs. Just like dating you are always affirming to each other your commitments and resolve to be together. On this Monday afternoon I was to meet my lady for her birthday lunch at one of the many malls in the country, this was so because partially it wasn't end-month yet and partially because...

Kaizen is a Japanese word coined to define continuous improvement in each and every aspect of life.This is the one single strategy that made Toyota what it is in terms of quality,market share and the overall leading innovations in the car industry.In its short 81 years of existence its managed to out-grow and out-pace the Ford Motor Company thats 115 years old,a company famously known to have brought the car,as an invention,to the masses.There is a saying that states 'The minute you stop growing is the minute that you start dying' in business this is more literal and significant.For instance when Nokia ignored the changing innovation trends in the mobile industry's operating system market they were overtaken by Google and not even being acquired by Microsoft could save them.A business has a step by step process from conceptualization all through to maturity and if innovative enough will stay at this point,avoiding the decline stage,as they re-brand and refresh their produ...

I grew up watching my parents' romantic life unfold,unlike millennials the past few years of my existence I witnessed love at its best,profound and limitless. Them being an old school couple they have a different way of expressing love,they have gone for dates at Uhuru Park and night outs at such places as Blue-post hotel but to date I have never heard either of them verbally declaring love for each other.I have seen my mom taking care of my gout plagued dad at some point and I have seen him bringing flowers to her every single day of the twenty six years I have been in existence.Initially this stood out for me considering that most of my friends always told stories of their drunk dads coming home with half a kilo of meat to serve a family of maybe six and yet he wreaks of a barbecue,I used to think that these were some of the coolest men I never had the chance of meeting up until I interacted with the term Being a Gentleman. I have seen my folks laugh and I have seen them s...