Hear Or Listen?


As a young teenage boy, I was naive when it came to relationships be it with my family, friends or members of the opposite sex. I used to believe that for me to always stay ahead of the pack and establish myself as the alpha, I had to always be the last word on anything and always control someone else’s perception to favor me or what I had in mind, basically I was hell bent on being an influencer before the age of social media. Perhaps it was my age at the time, maybe I had my own personal issues that needed to be overcome or I was just being a human being who learns best through mistakes, after all it is always stated that success is ninety nine percent failure and one percent resilience.
Ego at the time was my friend it pushed me to levels I have never been to, for instance I met some of the prettiest ladies I have ever met however, the downside was I dated none of them and worse still is that none of them called me back or responded positively to my advancements. I later came to understand that this was because I never showed them that they are valuable neither did I show them how they would upgrade my life even if it was just at a fraction of a percent. In other words, I had too much ego with a dash of arrogance. This then became my starting point to learning and practicing active listening, this term means hearing and looking out for meaning in every communication and responding accordingly to establish a mutual understanding.
In later years after being a business owner I learnt that this skill was significant in the growth and development of the business in that customers problems need to be addressed and you can only find out the customers’ problems by talking to them and perceiving the information they are giving out as they do. This then will help you address these problems objectively and in the case of a young entrepreneur develop a product or service that will always be in demand with ready to buy clients at your door step. If done properly then active listening and responding will allow customer retention and in the long-run customer loyalty since it; demonstrates the business’ undivided attention and commitment to the client, encourages the potential customers to air out their opinions on various other issues surrounding the product or the service, reassures the client that the company has their best interests at heart and best of all active listening and responding progressively builds rapport between the customer and the business thus increasing purchases and all round recommendations.

Comments

Post a Comment

Popular posts from this blog

The Primal Advantage

Image
Ever wondered why human beings are the most dominant species on the planet? By this I also need to clarify which kind of humans,the mainstream ones,just like you and me. The indigenous tribes however,are endangered because they have refused to give in to the ever changing human society and eventually might be faced out. There has been so many still,indigenous tribes or races that have gone extinct. Humor me for a minute and think about this,when you are with a group of friends or acquaintances who happen to know so much about football and you don't,you are forced to either adapt by learning about football or you are pushed out of that group either because you will never meet them again or because you don't feel obligated to prove a point to them by learning of their interests. In this case if you choose to leave the group,chances are you develop your own interests with people who share the same sentiments thus a rift caused by this decision. Depending on the demands of your c
Read more

Perks of Responsibilities

Image
Being the first born son in a home of three boys basically meant being the experimental child in the family and ultimately being the child that my parents wanted to live their unfulfilled dreams through. This then meant that I carried so much expectations from all sides of my family,there was no tolerance of error and not even a smudge of leniency when it came to discipline administration.In other words I survived some tough love,for my mom I was a beacon of hope for the continuity of her generation and to my dad I was an investment that would pay off when I started working and they had retired as for my extended family well it was another loss because had I been born a girl that would be a rather handsome dowry payment when it came to the right time. In my head I was an overwhelmed child just like every other child whose parents or guardians wanted him to do something he had no interest in,I dreamt of being a pilot whereas my father wanted me to be a doctor but being my mother's
Read more

The Disruption Complex

Image
Those who disrupt their industries change consumer behavior,alter economics and transform lives-Heather Simmons.  Disruption seems to be the new hyped up word right after the word entrepreneurship. It is defined as disturbance or problems which interrupt an event,activity,or process. In this fast paced constantly evolving world,being disrupted can spell out the closing down of a business whereas being the disrupter can mean the exponential growth of the business. However,like everything else in business there has to be a catch. For one to keep up the disruption trajectory,innovation must be integral to the working in and for the business. For instance, Amazon has caused pain for a lot of companies with its disruptive business model. The company is known for shaking up entire industries with its malleable e-commerce platform, which has disrupted brick-and-mortar retail,groceries,and even the insurance industry. Amazon has created a curated assortment of both product and expectations,w
Read more