White Lies

'White lies keep social dignity intact and are far more prevalent than most people realize.' Several studies have found that an average person is lied to from 10 to 200 times a day-mostly just to keep a conversation going,to avoid conflict or establish a connection with someone. Little white lies are part of every day life. If you are in court being charged with a felony,you're probably going to be tempted to lie. If your girlfriend asks you if the sweater she is wearing makes her look fat, you're going to hide some form of truth by not stating that in reality it is not the sweater that makes her look fat but rather her eating habits. If your boyfriend asks you what you think of his sleeping habits,you might leave out the part where you can't sleep because of his snoring. There are different reasons and justifications to lie,it's human nature. White lies are minor or benign falsehoods that blend in to the fabric of reality to make it easier to savor,build and enjoy relationships. They are hardly noticeable and when noticed,it is very easy to move past them.
Imagine a scenario where you could tell everyone what you were thinking about when you were thinking about it,for instance,to your boss, Good morning boss,you talent-less slob. White lies are the oil that greases our social interactions with others and let's us maintain friendly relationships. Their goal is to make others feel comfortable instead of telling them the cold,hard truth. Research shows that social liars are more popular than those who continually tell the truth,even though we know that the social liar is lying to us. Malicious lies,however,are where one person deliberately sets out to deceive another for personal benefit. This distinction has to be made clear in order to understand the application of white lies in business,specifically in Customer Service.
A thriving business with a strong customer service agenda and policy always focuses on the customer as a friend. This then means that at times you may need to tell a white lie to them in case a problem arises and based on the above quoted research they will forgive you and be willing to give you another chance in  case they pick up on it. The catch here then is that as an enterprise,you will have to ensure that the white lie works and the mistake will never be repeated so as not to repeat the white lie. Remember, a white lie repeated severally becomes a malicious lie, which may result to the business losing its clean reputation and might even result to legal repercussions. For example, a new hotel that might have advertised a heated pool as part of its amenities,and on opening night it doesn't work, management should apologize for the incident and possibly inform everyone that they did that intentionally to ensure that guests enjoy the food,the ambiance and best of all give feedback on every other relatable aspect of the hotel. This then might draw the attention to how important the guests are to the hotel,by them giving their opinions. However,the hotel should ensure that this inconvenience does not happen again.

Comments

Post a Comment

Popular posts from this blog

The Primal Advantage

Image
Ever wondered why human beings are the most dominant species on the planet? By this I also need to clarify which kind of humans,the mainstream ones,just like you and me. The indigenous tribes however,are endangered because they have refused to give in to the ever changing human society and eventually might be faced out. There has been so many still,indigenous tribes or races that have gone extinct. Humor me for a minute and think about this,when you are with a group of friends or acquaintances who happen to know so much about football and you don't,you are forced to either adapt by learning about football or you are pushed out of that group either because you will never meet them again or because you don't feel obligated to prove a point to them by learning of their interests. In this case if you choose to leave the group,chances are you develop your own interests with people who share the same sentiments thus a rift caused by this decision. Depending on the demands of your c
Read more

Perks of Responsibilities

Image
Being the first born son in a home of three boys basically meant being the experimental child in the family and ultimately being the child that my parents wanted to live their unfulfilled dreams through. This then meant that I carried so much expectations from all sides of my family,there was no tolerance of error and not even a smudge of leniency when it came to discipline administration.In other words I survived some tough love,for my mom I was a beacon of hope for the continuity of her generation and to my dad I was an investment that would pay off when I started working and they had retired as for my extended family well it was another loss because had I been born a girl that would be a rather handsome dowry payment when it came to the right time. In my head I was an overwhelmed child just like every other child whose parents or guardians wanted him to do something he had no interest in,I dreamt of being a pilot whereas my father wanted me to be a doctor but being my mother's
Read more

The Disruption Complex

Image
Those who disrupt their industries change consumer behavior,alter economics and transform lives-Heather Simmons.  Disruption seems to be the new hyped up word right after the word entrepreneurship. It is defined as disturbance or problems which interrupt an event,activity,or process. In this fast paced constantly evolving world,being disrupted can spell out the closing down of a business whereas being the disrupter can mean the exponential growth of the business. However,like everything else in business there has to be a catch. For one to keep up the disruption trajectory,innovation must be integral to the working in and for the business. For instance, Amazon has caused pain for a lot of companies with its disruptive business model. The company is known for shaking up entire industries with its malleable e-commerce platform, which has disrupted brick-and-mortar retail,groceries,and even the insurance industry. Amazon has created a curated assortment of both product and expectations,w
Read more