Customer Chronicles-Perception Change In Customer Service

Life is a compromise and to accept it on these terms is to add onto your peace of mind. Compromise,Tolerance and Opinions will be our main subjects of discussion today. There is so much good in the worst of us and so much bad in the best of us,after all you don't encounter angels on this plane of existence and if you did you probably wouldn't know for instance in the scriptures of the bible Jacob fought with an angel of God. Despite the nature of a man he is entitled to his own opinion and tolerance is to respect this opinion without believing or sharing in it. After all a respect for another's point of view will always enlarge yours. As Voltaire once said "I do not agree with a word you say,but I will defend to the death your right to say it." Tolerance is a true relationship between situations on an impersonal bases. As young kids we accepted that our parents were our alphas and omegas. For instance on the fourth month of a baby,it begins to recognize its mot...

Being the first born son in a home of three boys basically meant being the experimental child in the family and ultimately being the child that my parents wanted to live their unfulfilled dreams through. This then meant that I carried so much expectations from all sides of my family,there was no tolerance of error and not even a smudge of leniency when it came to discipline administration.In other words I survived some tough love,for my mom I was a beacon of hope for the continuity of her generation and to my dad I was an investment that would pay off when I started working and they had retired as for my extended family well it was another loss because had I been born a girl that would be a rather handsome dowry payment when it came to the right time. In my head I was an overwhelmed child just like every other child whose parents or guardians wanted him to do something he had no interest in,I dreamt of being a pilot whereas my father wanted me to be a doctor but being my mother's...

Heraclitus of Ephesus famously stated 'change is the only constant' He was also known as the Dark Philosopher because his writings were so hard for anyone to wrap their minds around. If one understands that change is the only constant in life then one will more easily recognize what Heraclitus is saying in his 'obscure' writings when he claims such things as,"The way up and the way down are one and the same. Living and dead,waking and sleeping,young and old,are the same." These things are the 'same' in that they are all subject to change,from one change to vanish into another and all things,constantly,are in flux and are,in that regard,the same. As a young man trying to come up in your career,you encounter a lot of rejection,be it in your financial strategies,relationship strategies and every other thing that will and might lead up to you achieving your dreams. If you are weak the word 'NO' translates into you thinking that you are a failure...

Having been a customer service practitioner for most of my adult life I have come across different types of clients, some were stubborn human beings the kind that even if you lay on the ground for them to walk on you, they would still claim that you are not flat enough whereas others were superbly nice and offered lunch or cash rewards after getting quality services,the kind who have fallen in love with the company or the product to an extent of defending you if someone else complains about you right up to social media. The stubborn clients would morph into rude ones and eventually end up being manipulative by trying to guilt trip you,slowly reeling you in with a barbed bait and then boom! before you know it your head is gone and you are only left with your body trying to figure out what really led to the decapitation. The irony of such situations then becomes this, statistically the most problematic 10% of your clients might end up taking 80% of your time and energy while only contr...