Customer Chronicles-Perception Change In Customer Service

As a young teenage boy, I was naive when it came to relationships be it with my family, friends or members of the opposite sex. I used to believe that for me to always stay ahead of the pack and establish myself as the alpha, I had to always be the last word on anything and always control someone else’s perception to favor me or what I had in mind, basically I was hell bent on being an influencer before the age of social media. Perhaps it was my age at the time, maybe I had my own personal issues that needed to be overcome or I was just being a human being who learns best through mistakes, after all it is always stated that success is ninety nine percent failure and one percent resilience. Ego at the time was my friend it pushed me to levels I have never been to, for instance I met some of the prettiest ladies I have ever met however, the downside was I dated none of them and worse still is that none of them called me back or responded positively to my advancements. I later cam...

As a child with a typical Kenyan mother,I grew up expecting a little,hoping for the best and end up getting what I deserved in the end. In part I later came to find out that basically that is how life works and to some extent I am grateful that my mother taught us this principal in advance. But what exactly do I mean by my initial statement? Well let me explain. When I broke one of my mother's plates that was reserved for the guests,who perhaps only visited twice or thrice per year,I got a thorough beating one that was only compared to the kind that only a dog gets when it trespasses into a mosque as the Swahili would put it,in addition to that a slew of insults later followed comparing me to a goat,a dog or a cow. Something interesting that I noted was,if I happened to use the same comparisons with other kids in the estate or at school and my mother found out about it well let's just say the kind of trouble I would get in was only comparable to WW2. All these in turn made me...