Customer Chronicles-Perception Change In Customer Service

Growing up we had a festive season tradition,common to most Kenyans,known as Christmas clothes shopping. it sounds rather self explanatory but I will explain what it was. This was when sons and daughters alike used to go out specifically with their mothers to stalls and exhibitions to buy the trendiest clothes to wear in the country side during the Christmas celebrations and be their best attires for the rest of the year until the next Christmas season,however,the cherry on top of the cake was the fact that you always came back home not talking to your mother,why you may ask. This was mostly because she,the mother,had a specific amount of money allocated for the cause and most of the times it was not enough according to the stall owners to get the trendiest flashiest clothes on the scene at the time thus you ended up with clothes that were new but from the previous year and as we used to say it,it was bad for your street cred. Some of the time an argument was sparked by the idea of t...

Growing up in the less leafy and more dusty suburbs of Nairobi I had a rather different perception of wealth and opulence. I used to think that I would rather lose an arm and a leg to have a couple of millions in my account despite the fact that I was ten and I couldn't open an account leave alone have the millions I daily wished for. To me such products as body lotion and sunscreen were a reserve for the kids born knowing that some parts of Nairobi were crowded desserts. I used to imagine that once you are rich you are a god of sorts and you deserved to be worshiped and treated like one. However,it wasn't my fault because my dad narrated to me stories about how the rich lived and what they could do if they really wanted to. I was one of those kids who believed that a pilot was the richest man in the world mostly because they were always being driven in nice cars and they had planes which they offered to us peasants so that we could feel like birds and justify the many costly...